Privacy Policy

Last updated: December 20, 2025

ExelonProp (“ExelonProp,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Website”) and when you use our software platform, applications, and related services (collectively, the “Services”).

By using the Website or Services, you agree to the practices described in this Privacy Policy.

1) Who We Are

Controller / Business: ExelonProp
Business Address: Unit 1741, 777 Dunsmuir Street, 17th Floor, Vancouver, BC V7Y 1K4
Email: privacy@exelonprop.com
Support Contact: support@exelonprop.com

If you are using ExelonProp through your employer, property manager, HOA, landlord, or another organization (“Customer”), that Customer may control certain data processing activities. In those cases, ExelonProp may act as a service provider / processor on the Customer’s behalf.

2) Definitions

  • Personal Information / Personal Data: Information that identifies or can reasonably be linked to an individual (e.g., name, email, phone, device identifiers).

  • Customer Data: Data submitted to the Services by or on behalf of a Customer, including data about properties, units, residents/tenants, maintenance, and operational activities.

  • Usage Data: Technical and behavioral data about how the Website/Services are accessed and used.

3) Information We Collect

A) Information you provide directly

We may collect:

  • Account information: name, email address, username, password (encrypted), role/permissions

  • Contact details: phone number, company name, job title

  • Communications: messages you send to support, sales, or through forms; survey responses

  • Billing information (if applicable): billing contact details and transaction records
    Note: payment card details are typically processed by third-party payment processors, not stored by us directly.

B) Information collected automatically (Website & Services)

We may collect:

  • Device and log data: IP address, browser type, device type, operating system, timestamps, pages viewed, referring URLs

  • Usage data: features used, clicks, session duration, performance diagnostics, error logs

  • Cookies and similar technologies: as described in the Cookies section below

C) Information processed within the platform (Customer Data)

Depending on how a Customer configures the Services, ExelonProp may process:

  • Property and unit information: addresses, unit identifiers, building attributes

  • Resident/tenant data: name, contact details, lease-related dates, communication history (as uploaded/entered by Customer)

  • Work orders & maintenance data: requests, notes, photos, vendor details, completion timelines

  • Operational records: inspections, compliance checklists, asset inventories

  • IoT/sensor data (if enabled): telemetry such as device status, alerts, environmental readings (e.g., temperature, humidity), and event logs

  • AI-derived insights (if enabled): predictions, recommendations, anomaly flags, summaries generated from Customer Data

  • Blockchain-related records (if enabled): transaction hashes or references used for integrity/audit features (where applicable)

Important: ExelonProp’s Customers are responsible for ensuring they have the right to collect and share personal information with us (e.g., resident notices/consents where required by law).

4) How We Use Information

We use information to:

  • Provide and operate the Services (account access, functionality, support)

  • Improve and maintain performance (debugging, analytics, feature development)

  • Communicate with you (service updates, security notices, support responses)

  • Process billing and payments (where applicable)

  • Ensure security and prevent fraud (monitoring, access control, abuse prevention)

  • Comply with legal obligations (lawful requests, tax/accounting, compliance)

  • Develop and improve AI features We may use data to improve models and features, in accordance with contracts and applicable law, and may use aggregated and/or de-identified data where feasible.

Where applicable, we process personal data under the following legal bases:

  • Contract necessity: to deliver the Services you request

  • Legitimate interests: to secure, improve, and market our Services (balanced with your rights)

  • Consent: for certain cookies/marketing communications where required

  • Legal obligation: to meet regulatory or lawful requirements

6) How We Share Information

We may share information with:

A) Service providers (processors)

Third parties that help us operate the Services, such as:

  • Cloud hosting and infrastructure

  • Analytics and performance monitoring

  • Customer support tools

  • Email delivery and communications platforms

  • Payment processors (if applicable)

These providers are authorized to process information only as needed to provide services to us and are subject to confidentiality and security obligations.

B) With the Customer (organization)

If you use ExelonProp through a property manager/HOA/employer, your account activity and certain data may be accessible to that Customer’s authorized administrators.

C) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

We may disclose information if required by law, court order, or to protect rights, safety, and security.

E) Aggregated/de-identified data

We may share aggregated or de-identified data that cannot reasonably identify individuals for analytics, benchmarking, or business insights.

7) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and maintain sessions

  • Remember preferences

  • Understand Website usage and performance

  • Support marketing (where permitted)

You can control cookies through your browser settings and (where available) our cookie banner/preferences tool. Blocking cookies may impact Website functionality.

8) Data Retention

We retain personal information for as long as necessary to:

  • Provide the Services

  • Comply with legal and accounting obligations

  • Resolve disputes and enforce agreements

Customer Data is generally retained according to our contract with the Customer and Customer instructions. We may retain certain logs and backups for limited periods for security and continuity.

9) Security

We use administrative, technical, and organizational measures designed to protect information (e.g., access controls, encryption in transit where appropriate, monitoring, and least-privilege practices). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) International Data Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers (such as contractual protections or other lawful mechanisms).

11) Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access to personal information we hold about you

  • Correction of inaccurate data

  • Deletion (subject to legal and contractual limits)

  • Objection or restriction of processing

  • Data portability

  • Withdrawal of consent (where processing is based on consent)

Important note for platform users:

If your data is controlled by an ExelonProp Customer (e.g., your property manager or HOA), you should direct requests to them first. We will assist the Customer as required by our agreements and applicable law.

To submit a request to ExelonProp, contact: privacy@exelonprop.com.

12) Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in those messages. Even if you opt out, we may still send non-marketing communications (e.g., security alerts, service notices, billing messages).

13) Children’s Privacy

Our Website and Services are not intended for children under the age of 16 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can take appropriate steps.

The Services may contain links to third-party websites or allow integrations (e.g., IoT providers, payment services). This Privacy Policy does not cover third-party practices. Please review their privacy policies before using them.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was revised. If changes are material, we may provide additional notice (e.g., within the Services or by email).

16) Contact Us

For privacy questions, requests, or concerns, contact:

ExelonProp – Privacy
Email: privacy@exelonprop.com